How can we help?
Already purchased?
Open your Whop receipt or purchase area to return to the Offline Ready delivery link and contact the seller through Whop. Include the product name and order email, but never send card details, passwords or sensitive household documents.
You can also email app@tllhk.com. Include your purchase email and order reference; do not send card details or sensitive household documents.
App access
Open Start here while online. Install the app from your browser menu and open it once before testing offline. If the app does not reopen in airplane mode, reconnect and repeat installation/cache setup; keep the PDF field cards as backup.
Downloads and third-party apps
Offline Ready guides setup but cannot change your map provider, cloud storage or AI app. Use the official help link shown in each module for device-specific problems. Map downloads may expire and offline features vary by region.
Refunds
A voluntary 30-day money-back guarantee applies from the purchase date. Request it through your Whop order/support route. Statutory consumer rights are unaffected.
Emergencies
Offline Ready is not monitored as an emergency channel and cannot provide emergency assistance. Contact your local emergency service or relevant authority.